Last updated: April 2026
Travifai follows a fair, transparent, and balanced cancellation and refund policy. The purpose of this policy is to protect genuine travellers, prevent misuse or casual bookings, and respect hotel inventory and operational commitments.
- •All cancellation requests must be raised through the Travifai platform (app, website, or official Travifai support).
- •Cancellations done directly with the hotel without informing Travifai may result in refund ineligibility.
- •Travellers are required to select or mention a reason for cancellation while raising the request.
- •Cancellation requests are reviewed and processed after a short internal validation.
Refund eligibility depends on the following factors:
- •How early the cancellation is made before check-in
- •The reason for cancellation
- •The hotel’s cancellation policy (as approved and governed by Travifai)
In general, earlier cancellations receive higher refunds, while cancellations closer to check-in receive partial or no refunds. Same-day cancellations or no-shows are non-refundable. The exact refundable amount is always shown before confirming the booking and at the time the cancellation request is raised.
Medical or Genuine Emergencies
- •Such cases are reviewed on priority.
- •May be eligible for high or full refund, subject to verification and policy eligibility.
Personal Reasons / Change in Plans
- •Usually eligible for partial refund if cancelled sufficiently before check-in.
- •Refund percentage depends on timing and hotel policy.
Change of Mind / Alternate Stay
- •Refund eligibility depends on how early the cancellation is made.
- •Late cancellations may receive reduced or no refund.
Late Cancellation / No-Show
- •Cancellations made very close to check-in, on the same day, or failure to arrive at the hotel are non-refundable.
- •Travifai charges a platform usage fee as part of the booking amount.
- •This fee is standard, universal, and built into the booking flow.
- •The platform usage fee is completely non-refundable under all circumstances, irrespective of cancellation reason.
- •Refunds (if eligible) are processed only after approval.
- •Refund timelines depend on payment gateway processing and bank processing cycles.
- •Travifai is not responsible for delays caused by banks or third-party payment systems.
- •If a traveller faces service issues after check-in (such as room mismatch, cleanliness issues, or staff behavior concerns), the issue must be reported to Travifai immediately.
- •Hotels are responsible for service delivery.
- •Travifai will support and mediate, but refunds (if any) are initiated by the hotel after review.
- •No-show bookings are non-refundable
- •Platform usage fees are non-refundable in all cases
- •Refunds may not be applicable if cancellation is not raised through Travifai
Travifai may review exceptional cases (such as serious medical emergencies or safety concerns) on a case-by-case basis. Such decisions are taken fairly and do not create automatic precedents for future cases.
By proceeding with a booking, the traveller confirms that they have read, understood, and agreed to this Cancellation & Refund Policy.