Travifai ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our mobile application and website (the "Service").

We collect information that you provide directly to us, including:

• •Personal Details: Name, email address, phone number, and date of birth.
• •Booking Information: History of stays, preferences, and payment details (processed securely via third-party providers).
• •Device Information: Information about the device you use to access our app, including IP address and operating system.

Safety is our priority. Our authentication system is designed with security-first principles:

• •Secure Authentication: We use AWS Cognito, an industry-standard identity provider, to handle user sign-in and sign-up.
• •No Password Storage: We do NOT store your passwords on our servers. AWS Cognito securely manages all credentials, ensuring that your most sensitive information never touches our database.
• •Encryption: All communication between our apps and our backend is encrypted using SSL/TLS protocols.

We use the collected data to:

• •Facilitate and confirm your hotel bookings.
• •Provide customer support and respond to your inquiries.
• •Verify your identity and maintain a secure environment.
• •Improve our platform features and user experience.
• •Send important service updates and notifications.

We do not sell your personal data. We only share information in the following cases:

• •With Hotel Partners: We share necessary details (like your name and booking ID) with the hotel where you have made a reservation.
• •With Service Providers: We work with third-party vendors (like AWS for hosting, Google Maps for locations, and payment gateways) who help us operate our platform.
• •Legal Requirements: We may disclose information if required by law or to protect the safety and rights of our users.

We retain your personal information for as long as necessary to provide the services you have requested. If you wish to delete your account or any personal information, you can contact us at a.k@travifai.com. We will respond to your request within a reasonable timeframe, subject to legal obligations.

We use cookies and similar technologies to remember your preferences and enhance your browsing experience. You can manage your cookie preferences through your browser settings.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

If you have any questions or concerns about this Privacy Policy, please reach out to us: