Customer Support & Help Center

If you completed a booking but cannot see it in your account, please wait 10 minutes and refresh. If it still does not appear, contact Travifai Support with your transaction reference.

If you accidentally selected the wrong dates or guest count, please use the platform to request a modification, or message the hotel host directly through your app to adjust the details prior to check-in.

If you believe you were charged twice for the same stay, please contact our support team immediately for validation and reversal.

This is a common banking delay. If money is debited but the booking fails, the payment gateway automatically initiates a refund. It typically reflects in your source account within 5 to 7 business days, depending on your bank.

Do not attempt to book again until the pending status resolves (usually within 15 minutes), to avoid duplicate charges.

All cancellation requests must be raised directly through the Travifai platform (app or website). Canceling via a phone call to the hotel will not process your refund.

Once a cancellation is approved according to the property’s policy, the refund is initiated. Please check your bank statement after standard banking processing cycles.

If your check-in is within 24 hours and the host is unreachable via platform chat, please escalate the issue to Travifai Support.

Hotels are directly responsible for the service they deliver. If you arrive and face cleanliness or amenity issues, report it to the hotel management immediately. If the issue is unresolved, document it and report it to Travifai for mediation.

If you are arriving late at night, always use the direct chat feature to inform your host so they can hold your room.

Having trouble setting up your property or selecting your SaaS plan? Reach out to our Partner Success team.

If you are an agency facing issues accessing hotel inventory, please raise a B2B support ticket.