Cancellation & Refund Policy

• All cancellation requests must be raised directly through the Travifai platform (app or website).
• Cancellations made directly with the hotel via phone or chat without officially informing the Travifai platform may result in refund ineligibility.
• You will be required to select a reason for cancellation when raising the request.

Refund eligibility is determined by three main factors: how early you cancel, the reason for cancellation, and the specific property's cancellation policy (Flexible, Moderate, or Strict).

• Early Cancellations: Generally receive higher or full refunds for the room rate.
• Late Cancellations & No-Shows: Cancellations made very close to check-in, on the same day, or failure to arrive at the hotel (no-show) are strictly non-refundable.
• The Platform Usage Fee: Travifai charges a standard platform usage fee as part of the booking amount. This fee powers our zero-commission ecosystem and is completely non-refundable under all circumstances, irrespective of the cancellation reason.

When setting up their listings, hoteliers select from pre-approved cancellation tiers (such as 24-hour flexible or strict no-refund). The exact refundable amount is always displayed clearly to you before you confirm your booking and again on the cancellation confirmation screen.

• Upcoming Feature: We are currently building an automated countdown timer that will calculate exact-hour deadlines in Indian Standard Time (IST) to make cancellation windows even clearer.
• Last-Minute Bookings: Bookings made for the same day or the following day (less than 24 hours away) are automatically locked as strict/non-refundable to protect hotel inventory.

• Processing Time: Approved refunds are subject to payment gateway and bank processing cycles. Travifai is not responsible for delays caused by third-party banks.
• Service Disputes: If you face issues after check-in (e.g., room mismatch, cleanliness), you must report it immediately to hotel management and Travifai. Because hotels are responsible for service delivery, Travifai will mediate, but post-check-in refunds are initiated strictly at the hotel's discretion.